Technical Support Engineer (Davao)

Details of Duties and Responsibilities

Provide telephone-based support to end users on network, internet and software related issues.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.

Interface between internal operation and customer to resolve daily requirement and problem.

Identify, research and resolve technical problems based on pre-established guideline & documents.

Track & monitor issue raised to ensure timely resolution.

Identify pattern of failures and symptoms of underlying issues.

Work with network and system engineers in problem resolution.

Work in a team to achieve the required KPI & SLA.

Competency/ Technical Skills Required

Davao-based

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or any relevant courses.

Excellent command of English in written and verbal is a MUST.

Strong understanding of networking protocols such as TCP/IP, DHCP, DNS.

Familiarity with network technologies such as Virtual Private Network (VPN), Internal Security and DDoS Protection.

Knowledge in Postfix, VMware and windows Servers would be value added.

Willing to work in shift working hours and on 24/7 call center environment.

Candidate with CCNA, JNCIA or other relevant network centric certification will be considered first

Self-motivated and team oriented.

Demonstrates ability to learn quickly and adapt to rapid changing environment.

Fresh graduate from networking/computer science background are encouraged to apply.

Full-Time