NOC Engineer

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

Provides Tier 1 technical support to internal customers via the Network Operations Center (NOC) Support Systems.

Our Functional Area

Technology at White & Case plays a key role in enabling our lawyers is practicing law around the world.

Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.

Duties and Accountabilities1

Monitor system and network health; perform troubleshooting; escalate incidents and requests to the next level of support for resolution.

Perform regular checks to ensure that NOC tasks are fulfilled correctly and in a timely manner.

Generate periodic reports on systems and network performance;

Establish, maintain and improve technical documentations together with other IT teams.

Adhere to escalation procedures, task procedures, and troubleshooting processes.

Support new and existing technologies as identified by supervisor and management.

Provide local support function to selected offices globally.

Qualifications

Min 2 year experience in relevant field, it would be an added advantage from a Systems Admin background specifically on Windows NT server and succeeding versions of the Windows Server product family;

Must possess basic LAN/WAN technologies like VPN, MPLS, VOIP, IPSec, BGP, GRE, EIGRP, OSPF SSH/Telnet & Terminal Server Remote Access covering areas such as firewalls, domain name services, and Server Infrastructure;

Have at least 1 year experience using HP Open View, Solarwinds, SCOM or similar monitoring tools;

Solarwinds Certification is an advantage

CCNA Certification is an advantage

ITIL Certification is an advantage

Experience in SQL is an advantage.

Experience in PowerShell and scripting is an advantage.

Experience Microsoft SCCM is an advantage.

Experience with Linux Environment is an advantage

Minimum of 1 year experience with troubleshooting Windows 10, Office 365, Office 2010.

Must have at least 1 year experience in handling ticketing tools e.g. ServiceNow.

Must have at least 1 year experience in MS-Exchange Admin

Must have at least 1 year experience in Active Directory Admin.

Must have at least 1 year experience in VMware Technologies

Must have at least 1 year experience in NetApp or any equivalent Enterprise back-up software

Detail oriented with the ability to multi-task to resolve customer issues

Good Communication & Customer Relationship skills;

Able to work in shifts (24 x 7)

Location & Reporting

This role is based in Manila

This role reports to Senior Manager

Hybrid work set-up

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.