Customer Relations Service Manager

JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager.

QUALIFICATIONS: Graduate of any engineering course, a licensed Mechanical Engineer is an advantage * With at least five (5) years' customer service experience as a Manager * Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning * With good customer service, negotiation, and presentation skills * High proficiency in MS Office especially in MS Excel.

* DUTIES AND RESPONSIBILITIES Spearheads the implementation of re-engineering the department and continuously * monitoring compliance of each section.

Measures the stage by stage development of on-going improvement by regularly visiting key * customer to acquire service performance feedback.

Formulates system improvement for the Engineering support group such as the Service * Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.

Negotiates service contracts.

* Establishes and develops systems and procedures on how to handle service requirements.

* Monitors and evaluates cost saving measures for office supplies and maintenance.

* Maintains close liaison with customer and principals..

* Assists and monitors service schedules and operations.

* Acts as the Officer-In-Charge for office management in the absence of the Engineering & * Service Senior Manager.

Joins and presides in the regular meetings with the Engineering Supervisors regarding * service complaints and accounts receivables.

Coordinates with different departments regarding commitments, service standards and * update on equipment repairs in general.

* Performs other related tasks that may be assigned from time to time.

HIRING RANGE: Php 55,000 - 60,000