Operations Manager

The Manager of Operations coordinates with the Director of Operations to manage the daily operations of programs, support the development and growth of new and existing programs, and ensures continuity and adherence of policies and procedures, quality standards, patient care and services, public relations, employee relations, fiscal responsibility, and clinical and regulatory compliance.

Job Duties & Responsibilities:

Strategy

Assist with the formulation and implementation of business plans and reports on program operations.

Supports the implementation and monitoring of annual strategic goals.

Works with Director of Operations in developing and measuring long-term and short-term objectives.

Is involved in supporting operations and provides regular updates on progress and status.

Reports on site-specific organizational effectiveness and efficiency.

Financial

Supports oversight of financial stewardship for site.

Assists with analysis of monthly operational review of financial performance.

Supports review of site-specific daily census and attendance reports.

Works with Director of Operations to prepare and submit site-specific annual operations budget.

Program Growth

Works with Director of Operations on new program implementation, including recruitment and onboarding of required staff.

Assists with development and implementation of market specific activities and business development plans.

Employee Relations

Ensures adequate provision of clinical support services.

Provides coaching to employees in areas of performance that do not meet expectations, to support employee success.

Works in conjunction with the Human Resources Business Partner and Director on employee relations.

Operations

Responsible for daily operations as directed by Director of Operations.

Ensures current policies and procedures are maintained.

Quality/Regulatory Compliance

Assures regulatory compliance with Federal, State, and local standards to ensure maintenance of program operations.

Supports quality initiatives and assists with implementation and continued monitoring of initiatives.

Ensures Joint Commission readiness at site.

Attend all mandatory seminars appropriate to the position.

Additional Job Description:

Education/Training Requirements:

Bachelor’s degree required. Master’s degree preferred.

Previous operational and supervisory/management experience required preferably in health care.

Knowledge of healthcare agency regulations, such as Joint Commission, State and Federal.

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