Service Associate - Client Service

Overview:

Under a significant level of guidance and direction, provides customer service for the s125 Client Service Center. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities:

Handles inbound calls from active and terminated participants/employees of Paychex Insurance Agency (PIA) clients

Handles inbound calls from client/employer plan administrators

Provides education on S125 products, Paychex policies & procedures, or IRS guidelines & regulations

Escalates tasks or documentation to other teams within the PIA

Develops and maintains a basic working knowledge of Paychex products

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Documents all interactions, performs data entry, maintains strong prioritization and organization

Qualifications:

Client or customer service experience - 1 year

Research and problem solving skills

Strong computer skills and the ability to multi-task across multiple screens

Contact center or call center experience - preferred

Employee benefits, health insurance, or claims experience - preferred

Associate's Degree - Preferred

Compensation:

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $16-$20.81/hr . Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Permanent