Events Manager Acrisure Arena

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

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Overview:

The Events Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

The Events Manager reports directly to the Vice President of Event Services and is responsible for the planning and execution of Acrisure Arena events including hockey games, concerts, and special events. The Events Manager is a critical role in ensuring Acrisure Arena is seen a must visit destination by entertainers and athletes alike.

The Salary For This Position is $70,000 to $75,000 and is an Exempt Level Role.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 10/31/2024

About the Venue:

Acrisure ArenaAmerica’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

Responsibilities:

Advance, plan, service, and supervise all events

Plan, direct and evaluate the work of subordinates

Provide leadership and guidance for event personnel

Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives

Communicate clearly and concisely in the English language, both orally and in writing

Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials

Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles

Assist in the preparation of building to meet the requirements of upcoming events/shows

Assist with the completion of pre-show event financial estimates

Assist with the completion of post-show event settlements

Advise lessees on services available from independent contractors for events

Recruit, train, and supervise event & security staff

Create work schedules for event & security staff, delegate assignments, and review performance/results

Function as a liaison between users of the facility and the facility staff

Recommend and evaluate required event staffing levels

Coordinate communication between building staff and show staff during load in and load out

Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction

Maintain equipment (radios, metal detection wands, etc.) for all event and security staff

Make hospitality arrangements as needed

Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly

Review emergency planning procedures with all event staff for each event

Create and distribute detailed data sheets prior to every event

Prepare and approve bi-weekly payroll for all event staff and security staff

Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed

Serve as Manager on Duty as scheduled

Other duties and responsibilities as assigned

Qualifications:

One to three (3-5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting

Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field

Strong oral and written communication skills

Strong computer skills in Microsoft Office applications, word processing, and Internet

Possession of, or ability to obtain, a valid drivers’ license

Knowledge of operational characteristics of events

Ability to identify the needs of users of the facility

Knowledge of crowd management and control techniques

Knowledge of customer service practices

Knowledge of principles of supervision, scheduling, and training employees

Demonstrated familiarity with facility use contracts

Knowledge of fire and public safety regulations

Knowledge of A/V equipment and electronic systems in public assembly facilities

Experience with budget preparation and control

Familiarity with terminology used in entertainment/convention/public assembly settings

Experience with AutoCAD is preferred but not required

Strengthened by our Differences. United to Make a Difference.:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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