Business Systems Administrator

JOB DETAILS: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client EACOP, we are looking for a competent, skilled, and experienced Business Systems Administrator to work in Uganda.

Position: Business Systems Administrator report to: Finance Controller Activities: 1.

Business support • Manage Know ledge e Database, User Documentation, FAQs (Workday and FIS ). • Supervise se the Ticket intake, the ticket queue assignment (Jira for workday, SNow for FIS). • Provide pre-script standard incident resolution (Workday and FIS). 2.

Deployment - Upgrade (Workday) • Assist the future deployment of Workday modules.

• Manage the integration with other business s systems (such as Maintenance, Payroll, digital signature, scanning) • Open Business cases in Workday Com munity for identified issues.

• Follow all small and large system m evolutions requested by users and developed by AMS.

• Follow all Saas application upgrades and measure their Impact for the users.

• Contribute to a more efficient and comprehensive usage of the Business Systems.

3.

Systems (Workday y and FIS) • Guarantee and follow systems quality, performance, and availability.

• Follow data integrity.

• Organize and conduct business reviews (needs + functional Evo lotion s, priorities) and carry out complete follow-up of the requests impacting the tools for the activity of the business dient.

• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.). 4.

Others (Workday and FIS) • Guarantees with the solutions and service providers the maintenance of the overall applications ope ration s' quality and performance.

• Coordinate the EACOP "Key-users” network with business entities.

• Be the main point of contact for Workday, FIS, and AM S.

• Follow the budget related to Workday, FIS, and AMS.

• Ensures compliancy of every dataset with operations, projects and business process standards H3SE ROLES & RESPONSIBILITES The service holder shall always demonstrate a continuous commitment to EACOP Ltd H3SE standards.

CONTEXT AND ENVIRONMENT The main objective at to actively participate in the successful operation of both syst ems for EACOP Ltd ACCOUNTABILITIES The Business System Administrator tor assists the business in defining and modelling their needs, constraints, and requirements.

As a functional specialist, analyzes the need s of the business lines, verifies the adequacy of the IST supporting the activities of the business, and propose s innovative solutions (process and / or technical) to meet the need s in Workday and FIS.

The Business System Administrator has also an operational responsibility In the delivery of the services . Mandatory qualifications and competencies required: Qualifications: • Bachelor's degree in Information Technology Experience: • 8 to 10 years' experience in technical specialty (ERP and HCM applications support, security, data management) • Proficiency In the usage of business syst ems/ ERPS: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.

Finance background and experience is a plus.

Skills: • Ability to organize and manage e priorities, rigorous, strong interpersonal skills, fluency in English.

General team spirit: Creative, strength of proposal for performance improvement