Homestay Coordinator (Summer)

Homestay Coordinator (Summer)

EF Bournemouth

Full Time/Fixed Term

EF Education First Bournemouth is seeking a dynamic and responsible Homestay Coordinator to champion the welfare of international students at our vibrant summer language campus. This role is tailor-made for individuals passionate about customer service and motivated by the diversity of working with international students and the Bournemouth community.

Careers at EF Open the world with us

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF Bournemouth has an exciting opportunity to join the Homestay Team, ensuring our international students are well cared for and that a safe and comfortable living environment is provided by our wide range of host families at all times. This is an ideal role for anyone who is passionate about customer service, working with international students and with a strong ability to work independently and take ownership of situations. This role is a 4-12 week position running throughout June, July and August 2024, on a fixed term contract and with permanent opportunities available afterwards.

Responsibilities

Processing & maintaining homestay accommodation records using the EF’s own accommodation database

Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations

Closing complaints in a timely manner either from students or their hosts and escalating to Homestay Manager where appropriate

Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current hosts, ensuring it is kept up to date

Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary

Ensuring student details are provided accurately each week for arriving and departing students

Support students and host families with move and transfer requests when necessary

Shares emergency duty of Summer School phone on a rota basis during peak season

Requirements

Previous experience in tele-sales and/or face-to-face customer service experience (ideal)

Outgoing, friendly and willing to strike up a conversation

Organised with a high level of attention to detail

Capable of using your own initiative

Complete fluency in English

All offers are subject to a clear enhanced DBS check and two references

Right to live and work in the UK

Why you will love EF Bournemouth

Continuous professional development

Work in a truly international environment

Regular social events

Ambition is nurtured and fast-tracked career enhancement opportunities are provided

Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

Global career opportunities

Trainings on safeguarding and first aid

Summer by the sea

Award winning EF campus

Accommodation provided if necessary

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.