Customer Service Representative

Job Description

Orthopedic Associates (OA) is recruiting a Customer Service Representative to join our company.

OA is a privately-owned, regional leader in comprehensive orthopedic care. Since 1985, patients have placed their trust in our specialized care of the hand and upper extremities, spine, shoulder, elbow, hip, knee, foot and ankle, trauma, total joint and sports medicine. With over 30 providers, Orthopedic Associates provides patient care at multiple locations throughout the Miami Valley region. OA is an innovative, progressive, fast-paced practice- always one step ahead in the industry.

Our Vision

To be the region’s most respected leader in comprehensive orthopedic care.

Our Mission

To enhance the lives of our patients by providing individualized, state of the art, compassionate orthopedic care.

We are seeking a motivated candidate who demonstrates Honor, Integrity and Service while developing “Focus” and “Trust” with patients and team members.

The Accounts Receivable Customer Service Specialist, under new leadership, will be responsible for providing advanced level customer service to internal and external sources as it relates to patient accounts. This includes, but is not limited to, accuracy of payment application to accounts.

Essential Duties:

First point of contact for internal and external sources

Provide empathetic, individualized guidance through the cost and complexity of healthcare

Conducts thorough research of patient accounts to resolve all issues

Handle all inbound patient phone calls in a timely manner and manage outbound call as necessary

Clear understanding of contractual adjustments vs. non-contractual adjustments and fee schedules

Knowledge of working with contractual fee schedules

Familiar with current Medicare, Medicaid, PPO, HMO and Third-Party payer billing guidelines

Ability to post payments from patient’s accurately with the ability to balance daily batches

Detail oriented with the ability to identify payment discrepancies

Ability to listen and build rapport with patients

Knowledge of billing secondary and tertiary plans

Ability to effectively identify carrier denial trends and under/over payments and provide internal feedback to management

Ability to work closely with the Accounting and Management Team

Works with patients to resolve billing questions/concerns and sets up payment plans

Performs daily functions as part of the customer service team handling various self-pay, collection and bankruptcy accounts

Documents all comments, complaints and concerns within the patient chart appropriately

Benefits:

Up to 3 weeks PTO (paid time off) during first year

7 paid holidays

Eligible for medical, dental and vision the first of the month following 60 days

Company paid short-term and long-term disability insurance after one year of employment

Excellent 401k/Profit Sharing Plan

No nights/weekends/holidays

Orthopedic Associates is an Equal Opportunity Employer.