Field Service Tech (NE)

Job Description

ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling, bottling and capping, decorative labeling, flexibles and trays, pharma, handling and sterilizing, labeling and coding, robotics end of line, and systems and integration. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information on ProMach Careers, visit

Modern Packaging is searching for a Field Service Technician located in the Mid West and or Western Region of the United States to join our team. Modern is a leading provider of cup and tray filling solutions for the food, beverage, and dairy industries, with systems capable of filling everything from dry foods to viscous liquid products into single- and multi-serve packages. Modern designs equipment that incorporates denesting, loading, filling, foil/plastic lid sealing, and overcapping technologies for cups and trays, helping customers automate the entire front end of their packaging process with a single partner. For more than three decades, customers have put their trust in Modern systems to aid in feeding communities in all parts of the world. Modern is a product brand of ProMach, a global leader in packaging line solutions. As part of the ProMach Filling business line, Modern helps our packaging customers protect their reputation and grow the trust of their consumers. ProMach is performance, and the proof is in every package. Learn more about Modern at and more about ProMach at

JOB DESCRIPTION:

Perform installation at customer location (electrical and mechanical) of Modern automated machinery.

Perform in-factory startup\commissioning of Modern machinery at customer location. Technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required.

Perform in-factory repair/servicing of Modern machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.

Generate detailed service reports.

Engages the customer in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.

While not traveling, the Field Service Technician may be asked to perform various duties at the Modern facility in Deer Park, NY including, but not limited to, assembly and test of new machines, and participation in customer Factory Acceptance Tests.

JOB REQUIREMENTS:

Minimum High School Diploma but preferred Associates Degree in related technical field (mechanical and electrical).

Strong mechanical and electrical background with 3+ years in custom machine start-up/repair/maintenance.

Basic knowledge of Allen Bradley Programmable Logic Controllers

Set up and testing of variable frequency drives, and servo controllers.

Ability to read & understand engineering designs, including wiring schematics.

Proficient in Microsoft Office software for technical reports and training requirements.

Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.

Good problem-solving skills and independent judgment.

Ability to conduct a high-level training program with customer personnel on equipment.

Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.

Willingness to travel up to 75% of the time, both domestic and internationally.

Passport required (does not need to be US)

BENEFITS:

At ProMach the education and experience you bring to a role with us matters. Placement within the salary range is based upon years of directly relatable experience for the position. These components, along with local and national compensation survey data, contribute to determining a candidate’s potential starting rate of pay. Total compensation includes your base salary, commissions, medical/dental/vision insurance, life insurance, disability, paid time off, and a retirement savings plan with company match. There is no waiting period for benefits – you are eligible on your first day of employment. Base Salary Range: $28.00 - 37.00 an hour.

Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.