Performance Improvement Officer

MAIN PURPOSE OF JOB:

Implements and supports the performance improvement approach and strategy for the project within a province. Working within cross-functional teams responds to performance metrics and performance incidents with improvement strategies and activities. The Performance Improvement Officer will be a member of a Technical Support Team with prime responsibility for improving the performance of service providers in the target health centers.

Major Activities / Responsibilities:

Implement the project activities in the province to ensure quality services at health centers up to the provincial hospital level.

Understand and materialize the concept of TSTs into action through joint planning and implementation with NGO technical officers.

Conduct a rapid assessment of the HFs in the provision of thematic services for which a PI officer is recruited in collaboration with NGO technical officers.

Identify the gaps, facilitate a root cause analysis with the staff, and development of an performance improvement plan.

Conduct follow-up mentoring and coaching visits for providing capacity-building support to the healthcare providers in the provision of thematic services for which PI officer is recruited to improve the quality of healthcare and increase access to quality health and nutrition services in the targeted community.

Develop a monthly work plan for improvement of clinical and non-clinical weaknesses observed in the targeted HFs

Implement the Quality Improvement program using the revised HQIP tool.

Disseminate and ensure appropriate implementation of QI standards and procedures.

Assist in the implementation of alternative capacity-building approaches (peer-to-peer mentoring visits to learning centers, formal competency-based training) in concert with provincial stakeholders to help ensure compliance to standards and assist in the implementation of alternative capacity-building approaches including Gender and Health Training and RMC training for HCPs.

Work in collaboration with other partners in the area of total quality improvement system in the health sector.

Participate in technical working groups as required in the region.

Produce and submit timely monthly and quarterly reports.

Carefully document the “HF QI progress sheet” for each activity/result undertaken per health center visited, and effectively circulate it for ensuring data use by AFIAT provincial manager, Governance/CB officers, and any relevant stakeholders (NGO).

Closely collaborate and coordinate with community health officers to ensure strengthening the links between health centers visited and their communities in thematic services for which PI officer is recruited.

Initiate and prepare success stories from project implementation.

For the RMNH&FP PI officer, in coordination with Central RMNH and Midwifery Senior Advisor, to support the implementation of the AIM Safety Bundles in hospitals and surrounding facilities, as needed

Carry out additional responsibilities as may be needed or assigned.

QUALIFICATIONS

REQUIRED MINIMUM EDUCATION:

Medical degree, or any other relevant field.

A master’s degree in public health or a relevant area is preferred.

REQUIRED MINIMUM EXPERIENCE:

6 years of experience in designing, implementing, and evaluating thematic programs at the provincial hospital, BPHS health facility, and community levels.

Previous training or mentoring experience is a plus.

KNOWLEDGE AND SKILLS:

Experience and knowledge of limitations of the Afghan healthcare system to deliver quality health services, preferably in a thematic area: Reproductive, Maternal, Newborn, and Child Health.

Expertise knowledge in a thematic area (MoPH policies, guidelines, SoPs, best practices, high-impact interventions, related Community-based programs) and knowledge of integration of care

Acquired mentoring skills are preferred, and mandatory for RMNH&FP PI officers

A strong willingness to mentor health providers to help them improve their performance and get results

Strong analytical and computer skills (Word, Excel, PowerPoint, web-based research). Ability to use Excel spreadsheet and extract selected data. Skill in using data for decision-making preferred

Demonstrated experience collaborating with a range of counterparts at the regional and provincial levels that leads to technically sound and productive healthcare interventions

Awareness of barriers to women’s access to health and ability to demonstrate gender sensitivity.

Knowledge and clinical experience:

Antenatal Care

Intra-natal and Newborn Care

Postnatal Care

Birth Spacing and Family Planning

Management of Obstetric and Newborn Complications

Midwifery Model of Care

COMPETENCIES:

Excellent written and oral communication skills in local languages and English

Excellent interpersonal skills: demonstrated ability to interact professionally with culturally diverse staff. Mentoring experience is a plus and is mandatory for RMNH&FP PI Officer.

Experience in training and supervision of BPHS components.

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.

EEO is the Law - English

EEO is the Law - Spanish

Pay Transparency Nondiscrimination Poster

Know Your Rights - Workplace Discrimination is Illegal

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

MSH EEO-AA Policy

R3975