Working Shop Foreman

Job Description

Job Summary:

Responsible for direct supervision of Shop Technicians for local branch.

Responsibilities:

• Oversees repairs, services, and maintenance provided by Technicians

• Responsible for schedules of Shop Technicians

• Maintains constant communication with internal and external customers by providing repair estimates, change recommendations, scheduling and completion dates

• Obtains customer approval for repairs

• Coordinates customer issues with CFAs and PSRs

• Opens and closes work orders

• Approves time records for Technicians on a daily basis

• Responsible for answering service-related phone calls

• Oversees maintenance condition of all rental units on the yard

• Evaluates work in process for accuracy and efficiency

• Maintains data base with scheduled preventive maintenance on company trucks, schedules repairs as needed

• Provides technical assistance to customers and Technicians

• Occasionally assists Technicians in completing repairs to equipment

• Responsible for overall condition of shop and shop equipment

• Adheres to company safety program and policies

• Performs other tasks as requested by management

Education/Experience/Skills:

• High School diploma or GED and a minimum two years at Vocational or Technical School

• Minimum five years’ experience as a heavy equipment Technician

• Proficient computer skills

• Excellent interpersonal skills

• General knowledge of maintenance, repair, parts department functions, and customer needs