Service Technician

Job Description

Job Title: Service Technician

Department: Service

Supervisor: Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

Accept work assignments from Service Advisor/Manager.

Request parts for the job as early as possible when needs become known.

Perform service, repair and customization work in accordance to factory specifications.

Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.

Keep customers’ vehicle cleaner than when it was dropped off.

After job is finished ensure proper completion and filing of paperwork.

Keep work area as clean as possible and assist others with maintaining shop cleanliness.

Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.

Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.

Perform other related duties as assigned or requested.

Supervisory Responsibilities

None

Qualifications & Job Requirements

Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience.

Equipped with proper tools.

Maintain a positive attitude and relationship with all other employees.

Capable of pushing and loading motorcycles.

High school diploma or equivalent.

Valid driver’s license and motorcycle endorsement.

Passion for the motorcycling lifestyle and riding community.

Attention to detail.

High energy level needed.

Ability to work a flexible schedule including weekends, Holidays, and evenings.

Proficient in meeting deadlines on a timely manner.

Physical Demands

Requires the use of both hands.

Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.

Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

The noise level in the work environment is usually loud.

Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

Occasionally exposed to exhaust fumes or other airborne particles.

Frequently works near moving mechanical parts.