Process Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care

This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer regarding their Solar Panel.

Responsibilities:

· Answer calls and respond to emails

· Do outbound calls, collect from past due accounts and assist customers in payment arrangements

· Handle customer inquiries both telephonically and by email

· Research required information using available resources

· Manage and resolve customer complaints

· Provide customers with product and service information

· Enter new customer information into system

· Update existing customer information

· Process payments

· Identify and escalate priority issues

· Route calls to appropriate resource

· Follow up customer calls where necessary

· Document all call information according to standard operating procedures

Qualifications we seek in you

Minimum Qualifications:

· College degree or equivalent

· Proficient in relevant computer applications

· Required language proficiency

· Knowledge of customer service principles and practices

· Knowledge of call center telephony and technology

· Some experience in a call center or customer service environment

· Good data entry and typing skills

· Knowledge of administration and clerical processes

Preferred Qualifications:

· Verbal and written communication skills

· Listening skills

· Problem analysis and problem solving

· Customer service orientation

· Organizational skills

· Attention to detail

· Judgment

· Adaptability

· Team work

· Stress tolerance

· Resilience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Schedule: Full-time

Travel: