Service Desk Ticket Engineer

Job Description

Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!

The Service Desk Ticket Engineer will support the IT Service Desk Team Lead in the organization and handling of all IT tickets.

Job Description:

Work with users in Corporate Office and our field locations to resolve IT related issues as called into Ticketing System.

Assigning, actively working on, and efficiently closing tickets across all IT JIRA ticketing projects.

Assist as needed with installing, configuring, maintaining, and troubleshooting all hardware, networking equipment, software applications, property equipment and network support at on-site locations.

Ensure all ticket Service Level Agreements are met.

Additional duties and projects as assigned.

Qualifications:

Associates Degree in Computer Science or related technology discipline; Bachelor’s Degree preferred.

Minimum of 3 years of experience in the IT field required; joint experience with Technical Hands-on experience with IT infrastructure, equipment and software support, and IT / help desk.

High level of proficiency with Office 365

Phone system management experience required.

Infrastructure and software support including software installations, gate systems, and security systems.

Ability to work with vendors.

Experience with project management software applications. Experience with Jira a plus.

Possess excellent verbal and written communication skills and outstanding organizational and time management skills.

Demonstrate a high level of confidentiality, diplomacy and excellent judgment in successfully navigating sensitive issues

Willing to work Saturdays on-call rotation

SROA Offers:

Competitive pay with bonus potential

Zayzoon – on demand pay option

100% paid medical options for employee only coverage

Dental and vision plans for optimal care

Eight (8) paid holidays

Generous Paid Time Off (PTO) to recharge and relax, increasing with years of service

Paid Maternity and Parental Leave for growing families

401(k) with a substantial employer match and 100% immediate vesting

Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings

GAP Insurance for added financial protection

Employer-paid Life Insurance and Long-Term Disability (LTD) coverage

Storage Discounts to help you declutter and organize

Access to Voluntary Benefits for personalized coverage

Learning and development opportunities to maximize your potential, empowering you to excel in your career

Experience a great culture that values collaboration, innovation, and inclusivity

Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 350 locations across 24 states. It is our mission to deliver great value to our customers by providing affordable, clean, and secure self-storage facilities in the communities we serve. We utilize technology and proven management practices to build a great culture as an industry leader.

At Storage Rentals of America, we offer a career and opportunity to grow.

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.