Customer Service Representative (CSR)

Job Description

Job Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Duties/Responsibilities:

Discuss goods or services information with customers or patrons.

Advise customers on the use of products or services.

Analyze information and evaluate results to choose the best solution and solve problems.

Recommend products or services to customers.

Promote products, services, or programs.

Open accounts, execute sales, or other financial transactions.

Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.

Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards.

Maintain a work area that ensures the safety of all negotiables and confidential records.

May assist with completion of loan applications.

Performs other related duties as assigned.

Knowledge/Skills/Abilities:

Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Integrity - job requires being honest and ethical.

Attention to Detail - job requires being careful about detail and thorough in completing work tasks.

Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time.

Communication - the ability to communicate information and ideas in speaking and writing so others will understand.

Education:

High school diploma or GED required.

Experience:

Minimum one-year of customer service experience required.

Preference for proven work experience in a similar role or in a financial institution.

Physical Requirements:

Must be able to lift up to 15 pounds at times.

Prolonged periods sitting at a desk and working on a computer.