Medical Front Desk

Job Description

Salary:

LOOKING FOR AN ENERGETIC, HIGHLY POSITIVE AND MOTIVATED PERSON TO FILL OUR FRONT MEDICAL RECEPTIONIST POSITION!

Job Summary:

Creates electronic patient files; provides, scans, and routes necessary patient forms and documents. Educates patients and captures patient signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Medical Receptionist schedules patient appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers patient enrollment to additional ABF resources. Collaborates with nursing team and providers to coordinate appointments to meet patients' needs. May coordinate provider schedule, resolve work queue issues and manage recall and wait lists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation of patient financial assistance; prior authorization; track patient visits; collaborating with patient financial services and health information management on patient accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Tele-Med appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when taking notes.

Responsibilities: Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Registers patients and obtains admission data, as well as demographics and insurance information through patient interviewing. Verifies all insurance information is up to date and correct; maintains patient data in an electronic registration system and on patient's chart. Works with providers to secure necessary medical records and authorize routine treatments. Answer telephones and direct calls to appropriate staff. Helps patients fill out forms and sign related documents according to prescribed procedures. Schedule tests or procedures for patients, such as lab work or x-rays, based on provider orders. Operates and maintains standard office equipment such as copiers, faxes, phones.

If you feel you fit this description and are ready to be a part of a great team, please respond to this ad! We look forward to hearing from you!