Business Development Coordinator

Job Description

Cedar Creek Motorsports, family-owned powersports dealer (30+ years) is growing. Join our team today and work in our new, huge, state-of-the-art dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as Wisconsin's #1 volume powersports destination.

BUSINESS SKILLS REQUIRED:

Conversing with customers to discuss needs and directing them appropriately within the service Department.

Speaking clearly and persuasively in positive or negative situations.

Knowledge of telephone, text, and email techniques and etiquette.

Familiarity with service procedures, processes, and follow-up.

Active listening skills and a commitment to delivering exceptional customer experiences.

Enjoyment in providing customer enthusiasm.

Interest in the powersports industry.

Strong customer service and phone skills.

Organizational, follow-up, and paper-flow handling abilities.

Quick thinking and learning.

Positive, flexible, and process-oriented mindset.

Self-motivation, enthusiasm, and attention to detail.

Professional demeanor with a confident attitude.

Prepares, records, and submits warranty claims to the factory or distributor.

Ensures timely processing of warranty claims for each franchise or distributor.

Verifies criteria required by the factory or distributor.

Reconciles warranty receivables with payments through accounting schedules.

Resubmits rejected claims promptly or obtains authorization for write-offs.

Follows up on outstanding claims payments.

BRING THIS:

Positive Attitude with you every day

Desire to help customers select a vehicle by asking questions and listening carefully

Text, email, phone and in-person customer service communication

Continuously develop product knowledge. Know our product offerings, options and technologies

Execute high-quality video and in-person demonstrations of new/used vehicles

Ability to form relationships and build clients for life

Take advantage of free training provided to help you succeed

QUALIFICATIONS:

Tuesday - Saturday work week (Sunday & Monday OFF)

Enthusiastic self-starter, ambition is key

Ready to learning about new products, eager to improve

Exceptional communication skills in-person, on the phone with customers and team members

Professional, well-groomed personal appearance

Clean driving record and valid driver’s license