Senior Help Desk Analyst

Job Description

Are you looking for a position where you can grow technically and professionally?

Do you like learning new technologies and helping people resolve computer problems?

We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.

As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.

Position Role

Provide technical support for end-user desktop

Active Directory Administration including account management, maintenance

Microsoft 365 advanced administration including E-mail, SharePoint, and Teams

Provide support for level 1 and 2 ticket escalations

Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.

Create resolution documentation for complex technical issues

Requirements

Minimum of 3 years of Active Directory, and Microsoft 365 administration

Strong problem-solving and technical troubleshooting skills

Superior communication and customer service skills

Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11

Mac experience is a plus

A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification

Benefits

Competitive salary

Healthcare and dental benefits

401K Plan with company match

Technical training and certification support

Peer recognition program

Technical Certification Training and Certification Exam Re-Imbursement

Great team and work atmosphere