Pharmacy Technician - Data Entry

Job Description

To ensure we provide excellent customer service, we have a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 minute weekly check-ins reviewed by their manager and quarterly 360-performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our website.

In this role, you will be responsible for typing prescriptions, answering incoming phone calls, completing Zendesk tickets, and delivering excellent customer service. You will be engaged with customers for both retention and sales support. You will be answering questions from patients and prescribers on what compounds we make, what alternative options we may have, or help them with transferring their prescriptions or processing refill requests. You will also be cross trained in the lab where you will learn to fill and prepare compounded prescriptions. This is a full time position.

Internal Title: Customer Care Specialist

Primary Duties and Responsibilities:

Answer incoming calls from patients and doctors’ offices

Accurately enter information and search the appropriate database system to: respond to patients' or doctors' inquiries, complete patient intakes, type new prescriptions, process refills, and check status of orders

Call Escalation: When needed, collect data and create accurate and detailed Zendesk “tickets” for escalated calls so the appropriate party is able to assist customers

Work with other technicians and pharmacists in the lab, preparing compounded medications

Demonstrate exceptional, professional, and genuine etiquette and phone skills when answering calls, placing callers on hold, transferring calls, taking messages, or other duties

Use a variety of technology and information resources to attempt to provide First Call Resolution to customers. Follow a set of guidelines designed to provide consistent service and answers to customers

Use your best critical thinking and problem-solving skills to try to help the customer

Assist and work with a large team including pharmacists, data entry, compounding technicians, and shipping personnel to fulfill orders efficiently

Fulfill other (technician) duties as assigned by supervising Pharmacist or Leads

Assist in any duties necessary to ensure the functionality of the business

Skills and Abilities:

Ability to effectively communicate in brief and clearly expressed manner

Ability to read the tone of someone’s voice and measure the cadence of the conversation to determine whether the prospect is satisfied or not

Ability to perceive, understand, harness and manage emotions

Ability to work with technology including but not limited to PK Pharmacy Software, Zoom, Zendesk, Guru, Outlook, credit card system and use technology to become more productive

Experience with customer service and multi-line phone is preferred

Familiarity with drug terminologies

Strong organizational and interpersonal skills

Ability to build quickly on conversation and build relationships

Ability to stay calm and positive in stressful situations

Ability to multi-task and work in fast-past environment

Great leadership, customer service, and teamwork skills

Able to communicate effectively, both verbal and written, in the English language

Attention to detail

Ability to problem solve effectively

Ability to follow policies and procedures, basic math skills

Motivated self-starter with great attitude, flexibility, and entrepreneurial spirit

Able to work under pressure to prioritize and manage workload, manage simultaneous tasks and meet deadlines within a fast paced and changing environment

Requirements

Minimum of High School Diploma/G.E.D.

Licensed pharmacy technician through the CA Board of Pharmacy

At least 1 year of pharmacy technician experience in a retail, specialty, or compounding setting

Preferred experience with pharmacy software or other retail database systems

At least 2-3 years of customer service experience (preferred in a pharmacy or healthcare setting)

Type at least 60 wpm

Pass drug screen test, background check, pre-employment verification process

Read, understand and be compliant with HIPAA

Proficient in CA pharmacy law pertaining to Pharmacy Technicians

Working Conditions: Standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs

Benefits

Why Work At Valor:

You want a career in pharmacy or compounding

You want to help patients and physicians learn about alternative medications

You are looking for opportunities for growth and promotions

You love learning new skills and are open to feedback to improve your work product

You believe in and can demonstrate our core values

You value having a 15-minute weekly check-in reviewed by your manager and twice a year 360-performance reviews to ensure clarity of job expectations and growth

You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA

Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

Valor’s pay band range for this position is $20 to $26 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

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