Senior Project Manager, Customer Engagement (Hybrid, DC Region)

Job Description

You've stumbled upon the rare B Corp government contractor!

At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Senior Project Manager - Customer Engagement who will be responsible for integrating and coordinating activities to engage customers to understand their mission and operations, identify resulting IT needs, and oversee the IT projects through the project lifecycle.

This hybrid position will require at least 2 days on-site in Washington, DC each week.

US Citizenship is required for this role. In addition, the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day.

RESPONSIBILITIES:

Facilitate stakeholder working sessions focused on making sound data-driven IT investment decisions are consistent with established strategic goals.

Understand customer perspectives and viewpoints, to resolve and strengthen relationships between ACF Tech and customers

Lead cross-functional teams, managing new IT requests through the governance process

Analyze and establish system information requirements in support of new IT requests

Assist others with analysis and evaluation and with the preparation of recommendations for improvements, optimization, development, in the following specialties: information systems, networking; telecommunications, automation; communications protocols, risk management, software; lifecycle management, software development methodologies.

Provide daily supervision and direction to staff.

Manage and maintain contractor interface with the senior levels of the customer's organization. customer and contractor

Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules, costs, and contractual obligations.

Establish and maintain technical and financial reports to show the progress of projects to management and customers.

Organize and assign responsibilities to team members

REQUIRED SKILLS:

Minimum of eight (8) years of overall work experience

Excellent verbal, interpersonal, and written communication skills.

Strong analytical, problem-solving, and decision-making capabilities.

Team player with the ability to work in a fast-paced environment.

Must possess strong analytical, organizational, and project management skills.

Demonstrated an outstanding level of professionalism in providing client support, including the ability to exercise good judgment, discretion, tact, and diplomacy.

Sound business ethics, including the protection of proprietary and confidential information.

Ability to work with all levels of internal staff, outside clients, and vendors.

Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude.

EDUCATION:

A Bachelor's Degree in Computer Science, Information Management Systems, Business, or a related field

PMP preferred

Proof of COVID-19 vaccination is a job requirement. Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs.

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget, among others. There's more, see for yourself.

TCG is recognized for treating employees well, in fact, in 2023 The Washington Post named TCG as a "Top Workplace" for the 9th straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. And our CEO was ranked best, by TCG employees' votes, among all midsize companies in the Washington Post Top Workplace survey.

Try us ... we'll make you happy.

Internal title/grade: Project Manager, Grade 7

All individuals being hired to work for TCG must submit to, and successfully pass, a pre-employment background investigation prior to reporting for their first day of work. The pre-employment background investigation will include verification of employment and education, as well as, a criminal and DMV check.

Additional documentation and background checks will also be required for positions that require clearance from the Federal government.

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