Organizational Change Management Lead

Job Description

The Organizational Change Management Lead will play a key role in the successful implementation and adoption of large health care system implementations/enhancements.

The individual must apply change management strategies and focus on the people side of change including changes to business processes, systems and technology, job roles and organizational structures.

The primary focus will be creating and implementing organizational change management plans and strategies that minimize user resistance and maximize user engagement. This individual will have a strong focus on training and instructional design, with extensive experience using training tools, such as Articulate Rise, Camtasia, Oracle UPK and others. This is a 100% remote role. This individual will report to the OCM Manager.

Duties include:

Conduct stakeholder analyses and assessments

Work closely with communications, organizational development, and human resources teams to develop change management plans around communications, training and coaching; support execution/implementation of these plans

Support the design, development, delivery, and management of communications

Lead all training activities, design and delivery. Develop online courses, quick reference guides and

FAQs as needed.

Support the project team in integrating change management activities into their project plans

Support and coach front-line managers and supervisors to help their direct reports through transition

Identify potential personnel risks and anticipated points of resistance, and develop specific plans to

mitigate or address the concerns

Develop surveys, newsletters, and other communication and training materials as needed

Support status reporting requirements and timelines

Required Qualifications

Bachelor's degree or equivalent experience

10+ years of change management experience, including managing or supporting large-scale IT projects or business operations. Preference will be given to applicants who gained this experience working in support of a state governance agency and Medicaid Program

Minimum 10 years' training development and delivery experience

Minimum 10 years; relevant business experience in stakeholder engagement/management and communications management.

Experience with large IT implementation(s)

Ability to take direction and work within a team environment

Preferred Qualifications

Experience working within a health and human services agency and supporting OCM activities

Knowledge of and/or experience with Medicaid Enterprise Systems projects

Thorough understanding of how people go through change and the change process

Exceptional training and instructional design skills

Must have demonstrated ability to work independently, take the lead as assigned for tasks/assignments, and plan and organize work to meet deadlines

Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible; can-do attitude, and a results-driven commitment to success