Patient Services Specialist / PCA

Job Description

Join our Culture of Caring!

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment.

Schedule: Monday-Friday Evenings 4:00pm - 9:00pm

Based in our Shelton office, with float coverage as needed in Stratford, Fairfield or Trumbull, the primary function of this position is split between front desk duties and assisting the technologist with patient care. To ensure patient comfort and exceptional service while providing complete, accurate information to patients, staff, ARC physicians, and referring physicians to support the highest standard of compassionate patient care and efficient operations.

Essential Job Duties and Responsibilities:

Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.

Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.

Complete patient admission process accurately and efficiently.

Provide and explain exam preps to patients, resolve patients’ questions or concerns; if necessary seek assistance from technologists or physicians.

Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.

Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.

Scan documents accurately.

Ensure that incoming faxes are delivered and/or acted on immediately.

Maintain records of all outside reads; ensure that results are communicated on time.

Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.

Weekend hours required on rotating schedule.

Knowledge, Skills and Abilities:

Ability to multi-task and function in a fast paced, high volume environment is a must

Strong typing skills desired

Bi-lingual skills are helpful

Basic knowledge of anatomy and medical terminology

Ability to assist patients on and off exam tables

Educational Requirements:

High school diploma or general education degree (GED)

Graduate of Medical Office Assistant Program preferred

Minimum 1-2 years’ related experience and/or training; or equivalent combination of education and experience.