Service Advisor - Gillman Honda Ft. Bend

Job Description

Service Advisor – Gillman Honda Ft. Bend

We need a experienced Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for Team Gillman and find out more now.

Job Responsibilities

Greet service department customers promptly and courteously—attitude is everything!

Listen to customers and clearly translate repair needs to techs

Upsell additional services using low pressure, high integrity methods

Provide accurate repair/maintenance estimates

Adhere to policies on vehicle care and operation

Follow up on each repair and keep customers informed of progress

Sell and manage extended warranties

Inspect repair quality and ensure all work is complete

Notify customers when vehicles are ready for pick up

Review and explain repairs and associated costs with customers

Handle minor customer concerns and complaints

Keep Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

Full health benefits (medical, dental & vision)

Company Paid Life Insurance

VAC & Holiday Pay

401k Retirement savings plan with company match

Employee discounts

Drug Free Work Environment

Equal Opportunity Employer

About Our Dealership (Team Gillman)

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru and Mazda. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.