Teller

Job Description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Teller is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and for recognizing and acting upon sales opportunities that present themselves during the transactions.

The incumbent will:

Process deposits by receiving checks and cash for deposit, verify the deposit amount, examine the checks for necessary endorsements and request any required identification

Cash checks and pay out funds to clients after verifying signatures and the availability of funds in the account from which the check is being drawn

Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the system

Cross-sell the Bank’s other products and services, refer clients to appropriate personnel as needed

Count and balance currency, coins and checks received daily for deposit ensuring the accuracy of all funds counted and balanced

Balance cash drawer daily and verify cash being returned to the vault

Open, verify, count and balance deposited funds removed from night depositories

Perform customer service duties as needed via phone or in person by assisting clients with inquiries about account information and Bank products or direct calls to proper Bank personnel

Provide guidance and maintenance for new and existing accounts including client address changes, balance verification, miscellaneous charges, etc.

Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures

Accept loan and installment payments from clients

Identify and report suspicious transaction activity and potential security threats

Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority

Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Six (6) months of related experience, particularly in cash handling and customer interaction

Excellent customer service skills, as demonstrated by previous experience interacting with customers and responding to requests

Excellent communication skills

Knowledge of basic accounting, with experience reviewing numerical information and balancing

Ability to accurately count and handle cash

Experience using Microsoft Outlook, Word and Excel

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

Sustained standing and sitting

Frequent use of PC, including typing or sustained attention to monitor

Occasional lifting of basic office files or equipment up to 20 lbs

Normal office environment with comfortable internal temperatures and low level noise

EOE/AA