Job Description
Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.
Townsen Memorial is hiring for a PRN Medical Assistant to join our surgery center in Spring, TX. The Medical Assistant supports a positive patient experience by performing administrative and clinical duties under the direction of the nurse manager.
ESSENTIAL FUNCTIONS:
Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer)
Move patients through appointments as scheduled
Escort patients around the facility, measures vital signs, including weight, blood pressure, pulse, temperature, and give the information to the assigned nurse
Confirm patient' DOB and full name prior to interventions
Maintains and responds to e-mails
Assist nursing staff with cleaning and stocking clinical areas with adequate medical supplies
Responds and comply to requests for information including sending faxes and e-mails
Ensures completeness and accuracy of all documentation
Report statistics as required
Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
Follows all safety rules on the job. Reports all accidents promptly and corrects minor safety hazards. Communicates with peers and management regarding any hazards identified in the work place
Assist staff in Pre-Op and PACU, under the direct supervision of an RN
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Strong attention to detail: being careful about detail and thorough in completing work tasks
Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
Ability to maintain effective and organized systems to ensure timely patient flow
Excellent, polished patient interaction skills. Ability to communicate professionally with patients
Exceptional customer service and phone etiquette
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & E-Clinical
Energetic with a desire to learn and develop new skills
EDUCATION AND EXPERIENCE:
High School diploma or its equivalent
Minimum 1 years in Acute Care Setting
Medical Assistant Certification preferred
Please visit our website for more information:
Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
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