Branch Head

Position Title: Branch Head

Department : NDS

Job Purpose

The position ensures:

Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations and overall profitable branch

Enhance existing relationships with customers and build new relationships to increase the customer base

Ensure compliance with all applicable external and internal regulations and guidelines

Key Accountabilities

Fulfil all responsibilities in relation to:

Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head

Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets

Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets

Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget

Job Duties & responsibilities

Generate sales through assets, liability and other banking products as well as TPP

Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any

Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions

Reduce customer dormancy and customer attrition

Ensure branch target achievement through effective upselling and cross selling

Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively

Ensure effective execution of marketing campaigns and conversion of customer referrals

Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships

Address customer queries and grievances escalated by the branch personnel in a timely manner

Ensure Lead sharing with respective Business like IBG for Assets etc.

Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting

Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit

Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.

Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel

Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members

Required Experience

6-8 years in handling Branch of a reputed Bank

Education / Preferred Qualifications

MBA

Core Competencies

Excellent interpersonal and communication skills

Ability to build strong relationships with clients.

Responsible

Ability to meet deadlines.

Knowledge about internal/external regulations.

Technical Competencies

Good Computer Knowledge

Work Relationship

Effective communication between self and superior

Inter-personal skills & team player

Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

Ensure Customer Focus by Delighting Customers & Reduce Complaints

Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation

Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement

Maintain the Highest Standards of Honesty and Integrity

Schedule: Full-time

Travel: