Customer Support and Fulfillment Specialist

Job Description

We are a supplement and body care Company seeking a highly motivated and detail-oriented individual to join our team as a Customer Support and Order Management Associate. In this role, you will be responsible for providing excellent customer service to our customers and managing the order processing and fulfillment process.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat promptly and professionally

Assist customers with order placement, tracking, and resolving any order-related issues

Communicate with the warehouse and shipping team to ensure timely and accurate order fulfillment

Manage and maintain customer accounts and order histories in our customer management system

Monitor inventory levels and coordinate with the warehouse team to ensure products are in stock and available for purchase.

Collaborate with the marketing and product development teams to stay up-to-date on product information and promotions.

Continuously improve customer service processes and procedures to enhance the customer experience.

Other role-relevant responsibilities will apply.

Requirements:

High school diploma or equivalent, some college coursework preferred

2+ years of experience in customer service or order fulfillment, preferably in a supplement or e-commerce industry

Strong verbal and written communication skills

Ability to multitask and prioritize tasks effectively

Detail-oriented with a high level of accuracy

Proficiency with Microsoft Office, apple devices, and experience with customer management systems

Knowledge of the supplement industry and body care products preferred

Positive attitude and a willingness to learn and grow with the company

Consumer goods customer support experience is preferred

eCommerce experience preffered

If you are passionate about customer service and have strong attention to detail, please submit your resume and cover letter for consideration.Company Description

Green Gorilla is a California-based personal care wellness brand prioritizing healthy choices and natural wellness. Our USDA-certified products reflect our commitment to ethical practices, innovation, and inspiration. Full-time employees are eligible for benefits such as medical, 401k, PTO, and employee discounts.