Service Engineer

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Service Engineer

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

Your Opportunity

You carry out routine repair/maintenance instrument and solutions work

You are independently complete the installation, maintenance and basic troubleshooting according to the technical manual

You improve the customers' satisfaction and royalty

You collect and feedback customer requirements and product market intelligence, support continuous upgrade and optimization of solutions

You proficiently use tools such as Rexis, Grips and improve the service skills by continuous learning

You provide a communication link between the customer and the company to ensure effective service to customers, and handle customer’s complaint

You ensure service activity in full compliance to SHE policy

Who you are

You hold the diploma in Electronic, Computer Service Electrical or Mechanical with 3 to 5 years related experience.

You are good command of English in both spoken and written.

You are good command of MS office software application.

You have customer Orientation & Relationship Management skills.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.