Customer Service Representative

Job Description

Our client located in the Irvine area is looking for a temporary Customer Service Representative role. This is a great opportunity with a stable company, this position is 100% ONSITE, M-F Work hours can range from 6am – 3pm to 7am to 4pm. This is a full time, temporary opportunity that will span 4-6 months. Offering $18-24/hr.

Job Summary:

Responsible for managing sales support activities. Primary contact for sales representatives, customers and consumers. Responsible for total account management, pre and post sales. Improve company profitability and account retention through the quality of service provided. Provide immediate and accurate information relative to product specifications, programs, availability, lead times, credit disputes, freight quotes and returns.

Negotiate and resolve customer questions relative to product availability, Purchase Order issues, credit disputes, product performance, product application and product configuration, discounts and pricing. Empowered to make monetary decisions that result in dispute resolution and customer satisfaction.

Approve Return Goods Authorizations. Decide on RGA method of field destroy, return or repair. Properly code each RGA to provide best warranty analysis

Manage company published policies and procedures. Assure compliance to policy, with specific monetary authority to approve out of policy agreements. Escalate all questionable agreements to management as necessary.

Process all requests for freight quotes and communicate estimates to dealers. Process all freight claims and replacement order due to freight damage.

Administrate all sales programs as they relate to order management and order qualifications. Resolve or correct issues within the published service levels.

Requirements:

Minimum 5 years Customer Service, Sales, Telemarketing or Sales Administration experience.

Must be proficient in Ten key touch and be able to type a minimum of 55 wpm.

Basic math skills.