Assistant Manager
Description:
Job Description
Duties and Responsibilities
Ensure an excellent customer experience for every customer and maintain culture of customer satisfaction and high quality standards
Manage overall operations of the facility including equipment and computer controls
Achieve profit goals for both Spring and Jersey Village location
Ensure that a high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom
Maintain safe environment and work experience
Provide operational reports as needed by owner
Identify and resolve customer complaints
Manage compliance of government standards
Hire and ensure all employees and managers are trained according to policies
Complete all administrative tasks in an organized, timely manner
Oversee inventory management
Deliver bank deposits
Minimize company losses and damage claims while controlling costs
Hold meetings to conform with company standards
Maintain constant training of personnel on systems and procedures
Maintain efficient personnel scheduling
Assess performance and skill of all employees and conduct performance reviews
Maintain vendor relations and build new client relations
Working Conditions
All work performed will be done outside in all types of weather
Moving vehicles heighten safety concerns, must stay alert and aware of surroundings
Mobility, nimbleness, and the ability to bend, stoop, reach and lift heavy objects
Requires 50+ hours per week
Preferred
Management experience
Good customer service skills
Good communication skills
Good organization skills
Meets basic management competencies
Budgeting and P&L experience
Professional look and demeanor
Positive, self-motivated attitude
Mechanically inclined
Basic understanding of computer software
Must be 21 years old with high school diploma or equivalent
Must pass background and other pre-employment checks
Car wash management experience
Highly energetic, outgoing, & personable
Previous car wash experience
Bi-lingual (Spanish) is a plus