Front Desk Agent

Job Description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Sign Guest in and out of Property

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Accept packages from delivery carriers

Keep records of daily activity using logbook

Communicate pertinent guest information to designated departments

Report and deter and issues within property.

Maintain access control along with safety and health of property.

Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills