Bilingual Accounts Adjuster/Collector

Job Description

North State Acceptance, LLC, is an Auto and Consumer Loan finance company seeking to hire a professional and friendly Accounts Adjuster (Collector) with excellent customer service experience. Enthusiastic candidates willing to learn about the finance industry are encouraged to apply.

This position is responsible for the daily functions related to the collecting funds and recovering assets. Specific duties may include contacting customers and customer references, preparing collection notices, processing repossessions and legal administration. This individual is responsible for performing miscellaneous duties related to branch collections and administration. This individual will perform all duties in accordance with NSA policies and procedures and all state and federal regulations.

We offer an excellent benefits package including; Paid Time Off, 401k, Gym Reimbursement, and Company-Paid Medical and Short Term Disability.

We are a team-oriented environment, working toward shared goals and priorities to succeed!

Requirements

Minimum of one year in an office setting or completed degree in higher education

Professional customer service experience

Fluent speaking and writing in English and Spanish

Possess excellent verbal, listening, and comprehension skills; ability to communicate effectively with others

Possess professional negotiation and customer interaction skills

Ability to maintain favorable business relationships with customers throughout the lifecycle of the loan

Ability to manage multiple tasks with competing priorities

Team player, willingness to and be adaptable in challenging situations

Ability to demonstrate competent computer skills and attention to detail

Reliable transportation to Raleigh (Near Capital Blvd)

Duties include but are not limited to the following:

Maintain monthly potential delinquencies under 19%

Maintain monthly 30+ delinquencies under 0.5%

Maintain Repo percentage under 1%

Perform & maintain record of daily collection calls

Reset collection ques

Request, print & mail collection notices

Assign accounts out for repossession

Process & Advertise repossessions

Upload Repossessions to E-Oscar

Process Bankruptcies

Process NSF verifications, collections & notifications

Perform skip tracing

Prepare court documentation & attend court

GPS procedures & documentation

GPS tracking

Acquire current insurance for repossession vendors

Accurately notate accounts