Inside Sales / Customer Service Representative
Description:
American Construction Metals (ACM), a strategic business unit of ABC Supply, produces a wide array of metal building materials including trim coil, edge metal, gutter systems, and a variety of other metal accessories. ACM is proud to be an employee-first company and has won the Gallup Great Workplace Award for 18 consecutive years.
ACM is seeking an experienced Customer Service / Inside Sales Representative. In this role, you will be responsible for increasing sales volume and market share. In addition, you will act as a liaison between ACM and its customers, ensuring all concerns are addressed and needs are met in a timely manner. If you are service-oriented and have superior organizational skills, we want to hear from you!
Specific duties may include:
Recording sales orders via JDE ERP systems
Initiating credit requests
Managing projects as needed to improve the profitability of the company
Maximizing on-time delivery performance and customer satisfaction
Handling calls and customer service issues
Assisting in developing stocking programs
Specific qualifications include:
College degree or equivalent combination of education and experience
Previous sales and/or customer service, including an understanding of manufacturing and purchasing lead times, is preferred
Ability to read prints and interpret drawings
Previous ERP experience is preferred, specifically JDE
Ability to multitask and analyze quickly
Superior time management and organizational skills
Benefits may include:
Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays
Equal Opportunity Employer / Drug Free Workplace
ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
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