Customer Advocacy Generalist 1

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the Team:

Join our dedicated team committed to maintaining quality systems and driving continuous improvement in product quality and patient safety. As a key member, you'll play a vital role in managing various aspects of cGMP documentation, ensuring compliance with regulatory requirements, and enhancing our quality standards to deliver safe and effective healthcare solutions.

Where You Come In:

You will serve as the primary point for receiving, processing, and analyzing product complaints, ensuring compliance with quality policies and procedures.

Assist in evaluating complaints, documenting investigations, and determining if events require reporting to regulatory authorities.

Your role involves maintaining records of complaint investigations in accordance with international regulations and completing required documentation accurately and promptly.

Contribute to the development and implementation of procedures to uphold quality standards and support projects aimed at departmental improvement and efficiency.

You'll support internal, external, and third-party audits, performing routine data entry and administrative tasks.

What Makes You Successful:

Demonstrated commitment to patient safety and product quality.

Strong analytical skills and ability to work in a dynamic environment with changing priorities.

Basic computer software skills, including Microsoft Office.

Preferred knowledge or experience in the field of diabetes and CGM technology.

Certification(s) in engineering/quality discipline are advantageous.

Intermediate computer software skills, such as MS Excel and MS PowerPoint, are desirable.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access to career development through in-house learning programs and/or qualified tuition reimbursement.

An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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