HMI Applications Engineer

Your main responsibilities:

-Provide technical support / recipe setup at customer sites.

-Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.

-Complete on-site diagnostics and service calls. Handles complete product functionality in the various product families/platforms.

-Responds to emergency service calls as required.

-Instructs customer operating technicians on system operation and maintenance.

-Help the sales department with customers needing help or advice in applying the company’s products.

-Help the marketing department to collect competitor information during customer communication and discussion.

-Provide bug issue and new feature reports to Jira system for escalation.

-Complete H2H tool performance and gap defect with competitive tools.

-Do 1st line customer management for job request, issue, and complaint.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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