Patient Greeter & Support Representative, Pittsburgh, PA

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Employees of this organization can enjoy the following benefits and much more!

Caregiving support for childcare/elderly family members

Paid time off up to 5 weeks

Student Loan Refinancing / forgiveness

Medical, Dental, Vision and other coverages

Up to 8% retirement savings match

Up to $6,000 per year in Tuition Assistance to you and your immediate family

Adoption Assistance, Pet Insurance and Retail Perks & Discounts

Ongoing learning

Accelerated Career Path

Flexible work arrangements

7 holidays per year

PTO buy back and selling excess, when eligible

Patient Greeter and Support Representative, Pittsburgh, PA

Direct Hire as an employee of Company

Pittsburgh, PA

Daylight Schedule

$17.25 - $19.00 per hour as new employee (performance pay raises available, after hire)

MINIMUM REQUIREMENTS:

High School Diploma or equivalent required

Strong communication skills and excellent customer service skills required

Typing, general computer skills required

HIGHLY PREFERRED:

Previous experience with patient registration, check-in and/or check-out, preferred

Prior experience in healthcare, preferred

Prior customer service experience, preferred

Purpose:

Provide compassionate service and support to patients, families, and visitors during their stay within the hospital. Provide top-notch customer service for patients, visitors, and colleagues. Assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management.

Responsibilities:

Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients to ensure their arrival at the appropriate destination.

Disseminates patient information to visitors as appropriate while respecting patient confidentiality and withholding restricted information.

Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies.

Issues courtesy parking discounts and free passes when appropriate.

Issues patient scooters to patients and visitors as needed.

Assists with parking cashier functions and validates patient parking.

Transports patients and patient-specific equipment, and lab specimens between patient units, treatment centers, and other designated areas safely, timely, and accurately.

Performs inspections and disinfecting procedures on transportation equipment utilized by the department.

Orders supplies and equipment, organizes supply room

Answers unit phones and transfers to appropriate staff.

Interacts and socializes with patients and assesses patient needs.