Customer Service Representative with Slovene

About Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Johnson & Johnson Medical is recruiting for a Customer Service Representative

Location: Zagreb, Croatia

As Customer Service Representative you are responsible for timely and accurate data input and reporting, as well as performing in compliance with state and company regulations, policies, procedures and standards.

Your Main Responsibilities

· Input standard and complex orders received from internal and external customers.

· Take and enter customer’s booking & replenishment orders professional and timely.

· Respond to different customer queries.

· Investigate and resolve customer problems.

· Handle correspondence relating to a variety of subjects such as requests, claims for lost or damaged goods, incorrect billing and unsatisfactory services rendered, reply to various inquiries.

· Handle and report complaints.

· Determine which complex issues need to be escalated.

· Provide updates to customers on order status and/or problem resolutions.

· Solicit feedback regarding customer satisfaction. Collect and organize all customer satisfaction data.

· Liaise with other departments in connection with invoicing procedures and dispatch to customers, delays, supplying service information, both internally and to customers.

· And other duties assigned by the leader.

Your Qualifications

· Slovene language (native speaker or fluency/advanced level), English (fluency/advanced level).

· Customer Service experience (minimum 3 years) in a corporate and/or preferably in a medical/healthcare setting.

· High School diploma or equivalent -or higher education level.

· Computer literacy (e.g. MS Office, familiarity with Internet, etc.).

· Customer and performance orientation.

· Ability to work on your own initiative and proactively interact with teams to obtain information.

· Ability to identify areas that require improvements.

· Ability to react quickly and decisively to constantly changing demands.

· Good interpersonal and communication skills.

· Analytical capability, solution orientation and problem-solving skills

· Ability to respond quickly and positively to constructive criticism.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

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