Operations Associate

Job Title: Operations Associate JOB SUMMARY We seek a dynamic and highly organized individual to join our team as an Operations Coordinator.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth functioning of our operations by assisting the General Manager and Customs Broker with daily tasks.

You will be responsible for coordinating various aspects of our operational activities, ensuring compliance with regulations, and optimizing efficiency to meet the demands of our clients.

PREFERRED QUALIFICATIONS ●High school diploma or equivalent; bachelor’s degree in a related field is a plus.

●2+ years of proven experience in inventory, warehouse coordination, e-commerce operations, or logistics.

●Strong understanding of package tracking systems and familiarity with inventory management software.

●Knowledge of customs regulations, duties, and international trade compliance.

●Ability to multi-task with phone and computer skills.

●Must be able to stand, walk, bend, stoop, twist, reach, crouch, kneel, and climb frequently.

●Must be able to lift 10-50 lbs.

occasionally.

●Must be able to carry 10-20 lbs.

frequently and 20-50 lbs.

occasionally.

●Experience working under pressure in a fast-paced work environment.

●Ability to manage high-stress situations and to be flexible and adaptable when a situation requires it.

●Excellent customer service skills.

●Demonstrated ability to work as an effective team player.

MAIN DUTIES AND RESPONSIBILITIES: 1.

Assist the General Manager and Customs Broker in daily operational tasks, including but not limited to: Coordinating and monitoring shipments ensuring timely delivery to clients.

Communicating with drivers, couriers, and other team members to facilitate efficient operations.

Handling customer inquiries, concerns, and complaints professionally and promptly.

Managing and maintaining accurate records of shipments, invoices, and other relevant documentation.

Collaborating with the logistics team to optimize routes and schedules for maximum efficiency.

2.

Ensure compliance with relevant regulations and company policies: Stay updated on customs regulations, import/export laws, and industry standards.

Assist in the preparation and submission of necessary documentation for customs clearance.

Verify the accuracy and completeness of shipping documentation to avoid delays or penalties.

3.

Monitor and improve operational efficiency: Identify areas for improvement in processes and procedures and implement effective solutions.

Analyze operational data to identify trends, patterns, and opportunities for optimization.

Coordinate with different departments to streamline workflows and enhance overall efficiency.

4.

Provide administrative support: Assist in preparing reports, presentations, and other documents as required.

Maintain organized files and records, both electronic and physical.

5.

Other Duties as assigned: All other duties assigned by management.

SKILLS Excellent and effective communication skills (both verbal and written) with the ability to communicate correctly and clearly with management and all customers.

Excellent organizational skills with the ability to multitask and prioritize tasks effectively.

Detail-oriented mindset, ensuring accuracy in record-keeping and documentation.

Good composition reporting skills - ability to compose a grammatically correct, concise and accurate written report.

Work successfully in a team environment as well as independently.

Computer knowledge/ Skills - Familiarity with Windows XP, Microsoft Office, Google Workspace and Internet Explorer Demonstrable understanding of the Internet, website, and competitor websites.

Demonstrable conflict resolution, negotiating, and de-escalation skills and the ability to maintain composure in highly escalated situations with ownership to resolve challenging customer issues, escalating when necessary.

Flexible working schedule; to work weekends, holidays, and overtime if necessary.

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks assigned in a fast-paced environment.

Qualified candidates will be comfortable in a multi-tasking, high-energy environment.

Interested applicants can apply by emailing