Mental Health Counselor - Lead

Will take responsibility for:

Leadership and Supervision:

Lead a team of mental health counselors, providing supervision, guidance, and support.

Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery.

Collaborate with HR and management to establish and implement mental health initiatives, policies, and programs.

Counseling and Support:

Provide individual and group counseling sessions to employees experiencing mental health challenges, stress, burnout, and other emotional issues.

Assess employee needs and develop personalized intervention plans, referring to specialized services when necessary.

Utilize evidence-based therapeutic approaches to facilitate emotional healing and personal growth.

Crisis Management:

Be the point of contact for urgent and crisis situations, offering immediate support and coordinating appropriate interventions.

Develop crisis response protocols and train the counseling team in handling high-stress scenarios.

Education and Training:

Conduct workshops, seminars, and training sessions to raise awareness about mental health, stress management, and well-being.

Equip employees and managers with tools to recognize signs of distress and provide appropriate support.

Collaboration:

Collaborate with cross-functional teams, including HR, legal, and management, to ensure a comprehensive approach to employee well-being.

Foster relationships with external mental health professionals and resources to enhance support options.

Documentation and Reporting:

Maintain accurate and confidential records of counseling sessions, ensuring compliance with privacy regulations and company policies.

Generate regular reports on counseling activities, outcomes, and trends, and provide recommendations for improvement.

Able to present statistical analysis reports

Research and Development:

Stay updated with the latest developments in mental health, counseling techniques, and well-being programs.

Innovate and implement new strategies to continuously enhance the effectiveness of the mental health support program.

Qualifications and Requirements:

Master's degree or higher in Counseling, Psychology, Social Work, or a related field.

Licensed Mental Health Counselor (LMHC), Licensed Professional Counselor (LPC), or equivalent certification.

Proven experience in providing mental health counseling and support, especially in a corporate or BPO environment.

Previous experience in a supervisory or leadership role.

Strong understanding of the unique stressors and challenges faced by employees in the gaming industry.

Excellent communication, interpersonal, and team management skills.

Empathetic and non-judgmental approach to counseling.

Familiarity with privacy and confidentiality regulations related to mental health services.

Proficiency in utilizing relevant software and tools for documentation and communication.

Working time:

Able to work night and overnight shifts.

Able to work during Indian Public Holidays as requested.

Benefits:

Attractive salary and benefits, international, fun, and professional working environment.

An open and honest culture where people are valued, treated fairly, trusted, and empowered.

Night Shift Allowance.

Private Health Insurance.

Paid Vacation Days with an annual increase in the number.

Sick Leave.

Job Types: Full-time, Permanent