Deputy Manager - Transactional Quality - Noida

Analyze existing training courses and standardize all training with particular focus on new hire training and on job training

• Develop a training database and ensure compliance with all training requirements

• Explore and introduce new training methodologies

• Lead and transition TTTs with complete end-to-end ownership

• Assist in developing and introduce quality assurance standards

• Accomplish quality assurance objectives by monitoring/reviewing quality trends

• Create quality action plans and track their progress to ensure constant quality improvement

• Identify areas of development and improvement and take actions to support business KPIs

• Prepare quality summary by analyzing internal and external quality reports to highlight performance gaps

• Conduct need based refresher trainings based on training need analysis and change in process/policy

Qualifications

• Minimum 7 plus years of total experience

• Minimum 3 years of experience in Quality, Training management is an added advantage

• Proficiency in verbal and written communication

• Highly skilled at Quality and Training delivery planning and execution

Should be flexible to work in US shift hours