Customer Engagement Executive

Responsibilities:

Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.

Attend customer calls to Assist with EV Charging-related issues, orders, refunds, etc.

Monitor the Charging Network to be up and running.

Take ownership of the resolution of customer issues.

Escalate unresolved issues to relevant internal teams.

Make proactive calls to customers for service information, surveys, and feedback.

Ensure adherence to the defined timelines for the resolution of customer’s queries.

Adherence to the escalation matrix to highlight issues to respective customer complaints.

Collect prompt and accurate customer feedback

Ensure accurate data entry into the CRM to maintain complete trails of the interactions received

Requirements:

The candidate should have Excellent Communication skills in English.

Experience in Customer relationship / Customer retention

Familiarity with CRM systems and practices

Self-motivated to achieve quality and service results

The candidate should be well-versed with MS Office.

Ready to work in Rotational Shifts.