Patient Care Coordinator

Job Family:Patient Care Coordinator (Digital)

Travel Required:None

Clearance Required:Ability to Obtain Public Trust

What You Will Do:

We are currently searching for a Patient Care Coordinator. This role is to provide administrative support to research teams and participants enrolled in a National Institute of Allergy and Infectious Diseases protocol. The Patient Care Coordinator (PCC) will be responsible for all scheduling activities, including arranging appointments, travel and entering remuneration into appropriate systems. The PCC will need to communicate effectively with participants and teams related to scheduled activities, follow-up, and the logistics of each appointment. This is a full-time opportunity located in Bethesda, MD.

Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators

Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary.

Develops training materials, job aids and instructions for use by patient coordinators.

Coordinate the recruitment, scheduling, travel, and admission of research study participants with clinical staff.

Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.

Assess unique participant needs prior to visit and address needs with clinical team (i.e., interpreting services, assistive devices, isolation etc.).

Distribute patient recruitment and communication materials.

Triage questions to appropriate personnel in the team as necessary.

Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis.

Stay current on Clinical Center and Institute communications. Updates participant resources and educational materials related to their visit as needed based on these communications.

Keep participants informed of Clinical Center and NIH campus changes affecting their visit.

Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.

Review medical records to collect relevant clinical data.

Maintain patient files, medical records, and patient family contacts, file medical record notes into patient charts daily.

Create reports/spreadsheets for tracking and scheduling of protocol patients.

Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.

Refer prospective volunteers per study guidelines to the appropriate Institute contact person.

Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.

Communicate with appropriate staff about intake and materials and submission of materials for review.

Perform Quality Assurance reviews on credentialing records.

Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.

Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.

Troubleshoot scheduling issues to ensure maximum productivity of staff resources.

Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff.

Participate in training other clinical staff on clinical operations.

Participate in quality improvement initiatives and maintenance of SOPs.

Assesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures.

Mentors and coaches patient coordinators.

#SOAR

What You Will Need:

Associate’s degree

A minimum of One (1) year of experience in a public/community health, hospital, clinical, or medical setting.

Basic CPR Certification

Maintain client communication regarding data management project status and review key project questions with clients, working in a hospital setting.

Ability to Process, track, and validate data accurately and on time, in accordance with data processing and entry instructions.

Ability to perform data abstraction and data entry on several different protocols into multiple clinical research databases.

Ability to Identify project specific reports and assist in the development of these reports.

Patient/Family education

Experience arranging employee travel

Knowledge of clinical protocols and medical terminology.

Strong interpersonal skills and the ability to work effectively in a team environment.

Strong organizational skills with the ability to successfully manage competing priorities.

What Would Be Nice To Have:

Bachelor’s degree preferred.

Knowledge of clinical protocols and medical terminology preferred.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave

401(k) Retirement Plan

Group Term Life and Travel Assistance

Voluntary Life and AD&D Insurance

Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

Transit and Parking Commuter Benefits

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Care.com annual membership

Employee Assistance Program

Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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