Veterinary Receptionist

About This Location:

Wynn Haven Animal Hospital is a full-service companion animal hospital located in Mary Esther, FL, serving residents in Okaloosa County and Santa Rosa County. We strive to provide the very best in veterinary care in a friendly and comfortable environment. Whether a pet needs wellness services, such as vaccinations, dental care, or pet nutrition counselling; or advanced veterinary surgical, X-ray, ultrasound or emergency services; we are equipped to provide the quality care they need. Here at Wynn Haven Animal Hospital we pride ourselves on our quality medicine and compassionate care since 1986. If you are a passionate and caring team player please apply today!

Overview:

As a Receptionist you will:

Receive and place calls to clients for the purpose of scheduling.

Prioritize multiple tasks in a calm, organized manner.

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.

Utilize hospital computer systems to document medical records and communicate with clients and teammates.

Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

Excellent customer service skills and an exceptional level of communication in a professional manner.

Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.

Maintain a positive attitude in all interactions with clients, pets and other teammates.

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

Utilizing standard office/business equipment.

Knowledge of veterinary medical terminology and procedures.

Flexible schedule including some weekend and vacation shifts.

Experience with veterinary software is preferred.

Ability to work independently on assigned tasks as well as to accept direction on given assignments.

Possession of organizational skills.

Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

Pay range of $14-$16/hour based on experience

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays) - for eligible positions only

SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs

Teladoc- FREE doctor access 24/7

Discounted Veterinary Care

EAP (Employee Assistance Program)

A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth

Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

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