Sales Chat Agent

Overview:

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Manila & Davao, Philippines, Chennai & Pune, India and Bogota, Colombia that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full time and we are currently working onsite.

The Sales Chat Support Agent will work on sales chat for one of our telco programs. The Sales Chat Support Agent will perform a range of tasks. You may need to close the sale via Phone call or chat. As a Chat Support agent, you will be responsible in communicating with customers through live chat or email answers to their queries and sell the value of clients products and services. The ideal candidate can establish a positive rapport, can communicate effectively online and over the phone and can provide recommendations through needs-based selling, identify customer needs using questions, educate customers on the value, features, and benefits of their services, and be able to ask for the sale.

As a Chat Support Agent, you have the opportunity to earn bonuses. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!

Responsibilities:

Assist customers who are active and lodge inquiries online via our client’s website.

Handle incoming queries from customers who are interested in learning more about clients products and service, be able to close new phone/line subscriptions, add in accessories to go with the phone, offer tablets and the latest phones.

Respond promptly to customer concerns, record and document each transaction in all forms of communications.

Adhere to client privacy guidelines to ensure each customer’s privacy.

Maintain regular attendance as required by your position. Employees are required to work non-traditional business hours, such as holidays, evenings and weekends as business demands.

Qualifications:

Must be able to work anytime during the center hours of operation (to include rotating shifts and occasional overtime.)

Basic math skills, data entry skills, and sales aptitude.

General understanding and experience with call centers/customer service, or sales.

Ability to use current computer equipment and programs being used.

Keen to details, must have above average oral and written communication skills.

Must have strong administrative, computer, organizational and detail skills.

Ability to work independently and as a member of a team.

Possess strong problem-solving skills with the ability to monitor work for accuracy and thoroughness.

Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for sales opportunities.

Support the mission, vision, and values of Full Potential Solutions.

Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.

Possess strong decision-making skills while using good judgment.

Multi-task and change from one task to another without loss of efficiency or composure.

Money motivated; aiming to maximize our UNLIMITED EARNING POTENTIAL.

Enjoy helping customers choose the best telecommunications package for their needs.

Comfortable interacting with a diverse customer base.

History of excellent work attendance required.

Minimum one (1) year Customer Service/Sales with upselling experience required.

Minimum one (1) year experience meeting goals or quotas required.

Minimum one (1) year Call Center experience in a sales account preferred.

Experience in the Telecommunications industry is a plus.

Previous work experience in a Business Processing Outsourcing (BPO) environment is a plus.

High school diploma or equivalent required.

Willing to work onsite

Permanent