Operational Manager

Overview:

The Operational Manager will be responsible for daily operations of our clinics and oversight of our medical assistant and radiology technician teams to ensure all expectations of quality care are being met in all centers. This position requires management experience, ability to problem solve, great time management skills, and the ability to lead large teams at multiple locations.

Midwest Express Clinic “Best in the Midwest” when it comes to your health care needs. We provide a convenient alternative to an ER visit or doctor’s appointment for illnesses and injuries that are urgent but not emergent. We are family-owned, and one of the fastest growing urgent care chains in the Midwest, with 40+ locations between the Chicagoland and Northwest Indiana area since our doors opened in 2012.

Responsibilities:

What you will do in this role:Be available for management calls every Wednesday

Help host Team Manager calls every Wednesday

Manage team of Team Manager

Manage call offs/floating in the morning

Clinic Checks

Camera Checks

Manage nightly numbers/supplies posted

Float between Indiana clinics to work one on one with staff and supervise clinic

Analyze and synthesize various metrics for staff and clinics

Discuss metrics with staff

Provide education to staff

Set up workshops with MA/RT for continued training

Host Orientations every 2 weeks

Interview shadows

Be proficient with Microsoft Office/Google apps

Resolve staff/clinic conflict/issues

Be direct and transparent with staff/clinics

Provide individualized coaching for staff

Stay on top of Experity and Quest updates

Cascade messages down to staff to ensure staff is current on policies and coding

Audit charts for staff

Review clinic rosters and make appropriate changes

Review schedule and make necessary adjustments

Manage shift while on staff and float staff as needed

Set and reinforce expectations for staff

Be available for staff questions

Onesource resets/issues

Carecredit resets/issues

Help manage Improvement channels

Qualifications:

What qualifications you will needAble to work in all Illinois

Bachelor’s Degree from an accredited institution preferred, but not required.

3+ years supervisory and management experience.

Invest in your career! Apply today and a member of our Talent Acquisition team will follow up with you. Midwest Express Clinic is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

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