Deli Department Manager

Job Summary:

Job Title: Deli Department Manager

FLSA Status: Salary

Reports To: Store Manager

Responsible for working closely with all Deli associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Deli department operations, to include but not limited to: labor, accurate pricing, stock levels, merchandising, and guest service.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads, supports and reinforces Hometown Grocers' culture, guest service and performance expectations

Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates

Responsible for the thorough and consistent training and leadership of new Deli associates

Manages Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives

Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention

Provides guidance and delegates duties to Deli Department leaders

Develops associates by supporting professional goals and objectives

Writes and conducts performance reviews of the Deli associates, partnering with Deli leaders on specific areas within department

Manages all aspects of gross profit goals, planning and shrink control

Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Manager

Ensures correct signage is represented throughout the Deli Department

Observes sales floor and back stock conditions; takes action to correct areas of opportunity

Maintains inventory levels and ensures accurate pricing on products received and sold

Places orders with various vendors for special orders and holidays, utilizing item movement as needed

Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle

Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed

Responsible for Deli associates timekeeping and accuracy

Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Education or equivalent combination of education and experience

5+ of leadership experience (at least 2 years as manager) - retail or restaurant preferred

Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment

Knowledge of technology and the use of a computer

Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

Knowledge and understanding of all safety requirements and company safety policies

Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holds

Must have WI Certified Food Manager License (Hometown Grocers will pay in order to get certified)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Stand in one place for a long period of time, bend, stoop, and kneel regularly

Full range of upper body motion

Lifting up to 50 pounds on a frequent basis

May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

The Deli Department Manager is a full time salaried position. The typical shift to be worked will include weekends, weekdays, and holidays (time of shift is subject to change based on needs of each store). The Deli Manager is also required to work one night a week, and one late night per month.

At Hometown Grocers we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Hometown Grocers believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Permanent