Technical Services Analyst

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Information Services – Technical Services

Location: New Caney, TX

Shift: Mon-Fri; 7am-4pm

Position Description

The Technical Services Analyst provides support of all information systems, applications, and technologies for Saddle Creek associates within a warehouse, campus or region. The Technical Services Analyst reports to the Manager of Technical Services, works with corporate Information Services (IS) to complete or lead tactical and strategic initiatives as needed and works closely with the facility manager in achieving local goals.

Responsibilities

Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.

Support application upgrades and business go-lives at your location with the assistance of the SME teams.

Provide training to end users for both general use of PCs, to proper use of our in-house applications.

Facilitates purchasing of computer hardware and software as needed.

Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.

Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications.

Follow standard desktop support procedures.

Performs replacements/upgrades of equipment based on product lifecycle or business growth.

Coordinate and supervise outside service providers (vendors/contractors) as needed.

Follows ITIL framework / best practices.

Allocate 15% - 25% of time to working with Corporate IS team.

Attends operational/project meetings as needed.

Travel as needed between multiple sites (25% - 50%).

Ability to provide off-hours support.

Ability to work a rotating on-call schedule.

Other duties as assigned.

Qualifications

Education/Experience

Bachelor’s Degree in Information Systems or related discipline required

High School diploma/GED required

Minimum of 5 years of experience providing technical support to end users

Experience with systems change management processes

Working knowledge of process management and the project management life cycle

Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred

Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred

Experience with business intelligence software and time & attendance systems

Experience with ticketing systems.

Knowledge, Skills and Abilities

Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills.

Project management experience preferred.

Must be able to deal with ambiguity and be able to “learn on the fly”

Must be customer focused and possess a high degree of integrity and trust

Must have strong interpersonal, written, and verbal skills

Must work well in a team environment

Must have a flexible schedule when business needs require it

Knowledge of Warehouse Management (WMS) and Fulfillment systems applications are a plus

Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)

Ability to lift 25lb

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Benefits:

Benefits package including medical, dental, vision, HSA, and medical reimbursement

Annual bonus eligibility

401(k) match

Vacation and holiday pay

Employee assistance and identity theft protection

Career development and opportunity for internal promotions

Tuition reimbursement for further education

Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.

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