Account Service Group Analyst

We’re looking for motivated, engaged people to help make everyone’s journeys better.Responsible for mastery of one of three areas of Focus to include (Billing, Data and Pricing) to ensure the operational effectiveness and excellence of the Account Services Group Business Unit. Assist in the creation of sophisticated and flexible financial models that are responsive to the diverse needs of our airline client base.

Main Duties and Responsibilities:

• Perform continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct.

• Interface with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts.

• Collect and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.

• Work with JIRA issue reporting and coverage of on call (off hours, weekends approximately 7 weeks).

• Partnering with your assigned airline Account Executives, Gate Gourmet units, the Pricing and Data management and Collections/Credit Department to identify our common problems and limit their frequency and volume.

• Working closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream.

• Partner with your supervisor to find new ways to improve our systems and process.ASG Core Competencies

• Demonstration and or proven success in 2 of the 10 following ASG, job competencies:

• Analysis and Reporting

• Business Acumen, Planning and Management

• Communication and Presentation

• Champions Diversity & Inclusion

• Customer Focus and Relationship Building

• Champion for Change

• Influencing

• Information and Technology Proficiency

• Leadership

• Problem Solving and Decision MakingQualificationsEducation:

• Bachelor's Degree required, from an accredited university or equivalentWork Experience:

• 3 years or more previous demonstrated analyst work experience.

• Proven experience within an SAP environment.

• Work experience in an operations or manufacturing environment

• Work experience in a food production or food service environment

• Experience working within a cross-functional team

• Prior training and development experience preferredTechnical Skills: (Certification, Licenses and Registration)

• NoneLanguage / Communication Skills:

• Ability to communicate well with internal and external customers, verbally and in writing.Job DimensionsGeographic Responsibility: USAType of Employment: Full-timeTravel %: Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required up to 30%. Exemption Classification: ExemptInternal Relationships: Employees at all levels of the organizationExternal Relationships: customers and vendorsWork Environment / Requirements of the Job:

• Regular and on-time attendance.

• Hours regularly exceed 40 hours per week.

• Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.

• Must be able to demonstrate proficiency in one of three core job functions (Billing, Data, Pricing)

• Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.

• Must have solid analytical skills.

• Display an outstanding work ethic.

• Must work effectively in a team based environment.

• Must have the ability and desire to meet required timelines.

• Strong mathematical aptitude.Budget / Revenue Responsibility: (Local Currency)Organization StructureDirect Line Manager (Title): Mgr, ASG Analysis or Sr. Analyst, ASGDotted Line Manager (Title, if applicable): 0Number of Direct Reports: 0Number of Dotted Line Reports: 0Estimated Total Size of Team: 2gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity

• We communicate and keep each other informed

• We put our heads together to problem solve and deliver excellence as a team

• We have passion for our work and we pay attention to the little details

• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

• We do what we say we will do, when we say we are going to do it

• We care about our coworkers, always taking an opportunity to make someone’s day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

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