Training and Communications Specialist

ZAI has an immediate opening for a Training and Communications Specialist to support the training functions at a prestigious medical library in Bethesda, MD. This position manages web-based webinars on Zoom.gov and Microsoft Teams; interacts with the Library’s external customers and provides support for webinar presenters at all levels of the library organization. The successful candidate will have a strong understanding of web-based webinar platforms and experience providing excellent customer service.

Although this job may be performed remotely, candidates within the Eastern Time Zones are preferred. The successful candidate must be available to work an 8-hour schedule between 6:30 a.m. and 5:30 p.m. EST and come on-site 2-3 times per year to support large events.

Responsibilities:

Facilitates the training function for the Consultation and Training Branch and the Training Team

Coordinates training and workshop logistics for virtual and in-person instruction, including:

Provides instructor support for both virtual and in-person classes, including live chat support for all Library classes

Serves as Technology Support Lead, facilitating programs and events via Zoom and Zoom Webinar

Manages various aspects of the training calendar and course catalog

Assists in tracking metrics, manages the post-class survey and prepares reports, prepares files for the monthly training program report

Organizes and maintains Training Team content on the MS Teams platform

Supports the Asynchronous Training Subgroup, a function of CTB, including reviewing online tutorials, assisting with creating closed captions

Serves as the point of contact for customer questions about the Library's Training Program

Qualifications:

Bachelor’s Degree (Communications-related or Education preferred)

2+ years experience providing training and communications support

Expert proficiency with virtual conference platforms to deliver training programs, Zoom preferred; Teams required

Experience hosting and monitoring questions and answers for webinars

Proficiency with Microsoft Office suite, including Teams, Outlook, Word, Excel, and PowerPoint

Experience with a website content management system, such as Drupal

Excellent interpersonal, verbal, and written communication skills

Demonstrated ability to work equally well on a self-paced basis as well as in a collaborative, team-oriented setting

Excellent creative, analytical, organizational, and interpersonal skills

Strong attention to detail and excellent follow-through

Experience working in a federal, research, or academic library is a plus

ZAI is an equal-opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans status or any other legally protected status.